EU consumers will soon be able to defend their rights collectively
EU Parliament today endorsed a new law that will allow groups of consumers to join forces and launch collective action […]
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British Airways Asked To Post Personal Information Publicly
Security researcher Mustafa Al-Bassam discovered that the airline’s social media team demanded customers post a trove of personal information publicly on Twitter. This was supposed to help investigate customer service claims. The information they wanted included passport numbers, full addresses, and other sensitive personal information. The airline kept insisting this was to “comply with GDPR”.
Some users complained about the airline’s bizarrely-worded request. Therefore, British Airways began altering its replies to say that customers should send a direct message to them instead.
LEARNING TIP: Have proper company guidelines and regular staff trainings on data
protection matters to keep your staff informed and updated.
